FAQs

Can my order be delivered internationally?

Yes. Through our shipping partnership with UPS, we are pleased to provide an international shopping experience for customers in over 100 countries and territories.

When will my order be shipped?

We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will ship all orders within two business days.

How long does International Shipping take?

Orders typically ship within 14 business days. once shipped transit time is up to 4 business days. You will be emailed tracking information with tracking for your order.

How does Customs and Duties work?

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order.

How do I track my order?

We do out best in processing and shipping all orders as fast as we can. Once your order has been placed, you can track your order at any time by logging into My Account and searching your recent orders. Once your order has shipped you will receive an email that will contain the tracking information.

Do you ship internationally?

Yes, we are pleased to offer international shipping throughout the world. With the exception of Indonesia, Malaysia, Philippines, Singapore, Taiwan.

Can I save the items in my shopping cart and buy them later?

Unfortunately, we cannot guarantee availability of an item at a later time. Please complete your order as soon as possible to reserve the items.

How can I find out about promotions?

When creating an account with us your email address is automatically added to our distribution list, you will be alerted via email regarding any upcoming promotion.

Why do you ask for my email address?

We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.

Which payment options do you accept?

We accept all major credit cards, debit cards, Stripe, Square and PayPal.

Which credit cards and debit cards can I use?

We accept Visa, MasterCard, American Express, and Discover. Debit cards are accepted as long as they have a Visa or MasterCard logo.

How long does it take for me to get a refund?

Once the return is received at our warehouse and inspected your refund will be processed and applied to your original method of payment within three (3) business days. Please note, depending on your credit card company it can take 2-14 days for the credit to post to your account.

How can I do an exchange?

All products returned will be processed as a return and a refund will be processed. If you need to exchange, we recommend you place a new order with us and return the original product for a refund

Is it safe to shop on your website?

Absolutely, we place the highest value on your privacy and security. For your safety, we partner with a PCI Level 1 compliant shopping cart. Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

What can cause my order to be delayed?

Your order may be delayed if the billing address does not match what the bank has on file or if the billing and shipping address are different for your order. Please allow 14-21 days for delivery on most items.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

When are funds transferred out of my PayPal account for my order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling (888) 221-1161.

How do I update the information to my current account?

Please follow the My Account link at the top of each page and update your information as necessary.

How is pricing displayed?

All prices shown are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.

How do I unsubscribe from any of your mailing lists?

You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.